The small print

The small print

Conditions of Sale

Prices may change from time to time, either up or down. The price charged for goods will be the catalogue price at the time of payment. Card payment will be taken from the customer’s card on completion of the checkout process. Goods will not be dispatched until full payment is received.

If an item is out of stock we may choose to send your order in more than one consignment, or if we believe the required products will be in stock soon we may hold your order and dispatch all the items together. This will not affect the price you pay.

Payment must be made in GB Pounds Sterling and may be made by one of the following methods: Credit/Debit Card, Online banking transfer or Purchase Order where agreed.

In the case of any fraudulent activity, the proper authorities will be informed and legal action pursued.


Products are dispatched using Royal Mail postal services. The DEPG cannot accept liability for delays to deliveries caused by the postal services. If an item is damaged in the post the customer must inform us straight away by emailing


Please note that in order to comply with the General Data Protection Regulations 2018, we will only hold the personal information on you that you have provided, and we will only use that information for the purpose of providing you with news and information connected with the benefits of your membership whilst you remain a member. We will never disclose that personal information to any outside third party and the personal information that we hold on you shall be deleted twelve months after your membership lapses unless you make a request that this be done sooner. You can make a request to access the personal information that we hold on you at any time and to require that information to be amended or deleted.

REMEMBER: You can change your mind at any time by contacting us by any e-mail to or post to our registered office address.

Gift Aid

Donating through Gift Aid means that we, as a registered charity, can claim an extra 25p for every £1 you give. And it won’t cost you a penny extra. To qualify, all you need to do is ensure that you paid income tax or capital gains tax equivalent in amount or more than the total of all your donations to charities in any one tax year. 

What you need to do:

To make a Gift Aid donation online, select Gift Aid : YES from the options drop-down on the Donations product page.

To make a written Gift Aid declaration to the DEPG, simply fill out this form and we’ll do the rest. You can include all donations from the last 4 years.

If you’re already a member of the DEPG, then your renewal form (whether online or postal) will have included a declaration which you may use.  To make a Gift Aid donation with your Membership online, select Gift Aid : YES from the options drop-down on the Membership product page.

You must tell us about any tax years where you didn’t pay enough tax.

Your donations will qualify as long as they’re not more than 4 times what you have paid in tax in that tax year (6 April to 5 April). The tax could have been paid on income or capital gains.

Refund Policy

Products that are defective or not fit for purpose may be returned to us within 28 days of receipt for a full refund, including postage, or a replacement.

Products that were ordered in error or that were not required may be returned to us within 28 days of receipt for a full refund, but in this case, postage costs that have been incurred will not be refunded.

Upon returning an order, the customer will have their payment returned or replacement sent when the goods are received back at our office in their original condition and packaging.

If you wish to return an item please contact us first by emailing to make the arrangements. Please avoid re-ordering a new item and then returning the first where possible.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Privacy Policy

We may store information about you using cookies (small files which are sent to us by your computer or other access device) which we can access when you shop at our site. We do this so that we can track your selection of a product through to the checkout process. Disabling cookies will prevent this process from operating.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Data Protection Notice

Personal data entered into this website will only be used for the purpose for which it is given. See our Data Protection Policy for full details.

This website is operated by the DEPG. The Data controller is Andy Royal (DEPG director and trustee). The Data Protection Officer is Mark Townsend.

e-Commerce facilities are provided by WooCommerce.

Payment facilities are provided by Stripe and PayPal.


Data Protection Policy

Personal data entered into this website will only be used for the purpose for which it is given. See our Data Protection Policy for full details.



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